Thornhill Cemetery and Cardiff Crematorium

Cardiff Bereavement Services is part of the City of Cardiff Council. It operates Cardiff Crematorium at Thornhill and 8 cemeteries in Cardiff. It offers free, impartial advice on all matters relating to funerals and funeral arrangements. Its services include sales of memorial plaques, cremated remains caskets and remembrance cards. It offers the Cardiff Council Funeral Service, a low-cost fixed price option for Cardiff residents, for more than 20 years.

Those arranging a cremation and relatives visiting a grave describe the grounds at Thornhill as immaculately maintained and tranquil, with the mountain backdrop a detail that recurs in accounts of the site. The cremation service is repeatedly described as sensitive and dignified, giving families the send-off they felt was deserved. A staff member named Sean is singled out for keeping people updated, while the office team and a groundskeeper also draw appreciation for being polite, efficient and willing to assist, including locating a grave and strimming around the plot unprompted.

The chapels are noted as clean and well kept, with one larger and one smaller available, along with waiting rooms and toilets. Visitors value the bench areas and the quiet of the cemetery, and several mention returning regularly to spend time at family plots. The condition of the grounds, the sensitivity of the service and the helpfulness of those working there are the themes that come up most often, with the attention given to individual graves a point families return to again and again.