Tilleys Stonemasons Ltd

Many thanks for a wonderful headstone. Communication was excellent, you were very patient as my head was a bit jumbled. The final result has everything I needed to say, my mum would be very proud. It has been at Ovingdean church since the 1950s and with the updates and cleaning is everything I wanted, it looks classic and beautiful. You even moved the flowers I had planted to fit around it, what can I say. Thank you for making a difficult time positive.

I will never use this company again. Why did they put the stone in place with the ‘M’ missing . They said it was because it was on the other side. You can see by the pictures what they did , do you think it’s right . They blame me not them . They are not taking my complaint serious . Please consider fully before using them . Why did they not contact me to tell what’s going on customer service nil

I don't normally write reviews but in this case I thought I should. The end product (my Dads headstone) was as ordered, but the time it took, and the communication was unacceptable. They state they need a minimum of 20 weeks. I ordered & Paid 50% deposit on 14/03/2024, I was sent an Email (out of the blue) on 05/11/2024 with photo's of the finished work. I contacted them multiple times asking for updates without anything. I even visited there shop and was told they would send me an update within a few days ... absolutely nothing. My 90 year old Mum was distraught that her beloved husband had no headstone for such a long time. So ... be warned don't expect any communication unless they want to get paid, or they need confirmation of the inscription ...

Tilleys did a lovely memorial plague for my late daughter Very pleased with the efficiency and workmanship.

I would like to say how much I appreciated tulleys stone masons when I had the relettering done on my parents grave stone. The lady on the phone was excellent she talked me through everything and gave me a very reasonable estimate. Iam very pleased with the result and the photo that they sent after it was done also thankyou for getting it done before my mums anniversary

From start to finish Tilleys provided exactly what the Family required for a memorial stone for our late Father . Quality craft work and a very friendly professional customer service made for a very much appreciated experience at such a sad time . Thank you Jeremy and all the Staff , First Class Kindest regards Steve Searle

We went into tilleys in May 2021 and was told that our parents headstone would be ready and fitted within 12 weeks. We explained exactly what we wanted, we sent proofs back confirming all that was required which were accepted. We had no communication from anyone in the company, so we decided to start calling after 7 months of not hearing anything only to be told it's still on order. No pleasantries or appologies. When it finally got to well over 8 months we tried again, this time we spoke to Jeremy who told us it would be here in the next 2 weeks and he would phone the next day to confirm, he never did. Then after calling them back again we were told it would be a couple of days. We asked that we be told when it arrives and when it will be installed, of course we will do that for you he said. Nine months and one week after ordering without no call from anyone we went to the cemetery to find the stone had been installed but the lettering and colours were wrong. I cannot believe that we waited all that time for it to be wrong, as you can imagine we were heartbroken. We phoned again to be told it will be taken away and once again we need to be told when it's being installed. Yes if course we will do that for you. Two weeks later we are up the cemetary and there it is, at least this time it's correct. They still never told us and 2 weeks later they send us an invoice for the outstanding balance with a photo showing the stone in situe. We have been so distressed with all of this. Nine months of nothing from this company, no apology, no refund for all the pain they have caused. I think it is outrageous that when people are grieving that they can be treated like dirt. They took 9 months to sort this out but were quick enough to cash the cheque. I would not recommend this company to anyone. I will certainly never use them again. Hopefully they can take some notes from this to improve their customer service before they take down this review before it makes them look bad.