Mortonhall Crematorium

Absolutely disgusted. I drove over 40 miles to visit a grave and found the cemetery gates locked. A cemetery should be a place where people can come to pay respects to loved ones, not something treated like a shop with “opening hours” from 9am–6pm and even shorter hours at weekends. People work during the day and often can only visit in the evening, yet access is completely blocked once the gates are shut. It honestly feels more like a business than a place of remembrance and respect. Very upsetting and incredibly frustrating experience.

Today I conducted a funeral service at Mortonhall Crematorium and I cannot praise Rick highly enough for his caring for and attention given to my wife and me. Coming from the West of Scotland I was unfamiliar with this Crematorium so we arrived very early and were welcomed by Rick in the most friendly manner. And my thanks too to Susan who carefully guided me through the Mortonhall ‘procedure’. And added to this were the general kindnesses shown by other members of the CrematoriumTeam. This is clearly a Crematorium served by the very best of staff and are deserving of high praise.

My mother in law was sadly laid to rest at mortonhall on the 9th October. And the service was a good reflection on her life The only fly in the ointment was when friend of mum's arrived Late accompanied by on site gardeners using a leaf blower outside the open door.. this should not be happening near an on going service . The celebrant had to apologize for being drowned out. Overall was good service But interruption should have been avoided...

I checked the opening hours on the website before traveling 1 and a half hours only to get there and it was closed. This was a very important day for me to be able to visit my daughter's grave. It made an already difficult day even more upsetting 😭 please please state on your website the proper opening hours. A very sad day for us.

The web-page says 24 hrs access, daily. Could this be addressed

Please provide more car parking. On the day of my visit, there was a big tailback of cars and a continuous loop of cars hunting for a space. Please bear in mind some mourners may already be upset and don't need this added strain.

My experience of mortonhall crematorium destroyed any memory I had of my son being at rest because they lied deceived defrauded and broke my faith and trust in any sort institution because I am a mother affected by the baby ashes scandal and I won’t ever go away or forget what you did to my son