A Natural Undertaking holds a 5 rating from 128 Google reviews. Reviewers repeatedly praise staff including Carrie, Suzy and Fran for warm, patient and genuinely personal care, describing an approach that allows families to shape a service around their own wishes rather than a fixed format. Many also mention the gentle, attentive care given to the deceased themselves, alongside the company's focus on sustainable and ethical choices.
Reviews
5.0 / 5 · 128 totalNothing but a five. Caring & sensitive above & beyond. I didn’t know what expect as I haven’t experienced death at such close hand. They guide you with compassion & nothing fazes them. They are constantly by your side & I want exactly the same cremation myself. Thanks for everything. Glyn.
Carrie and her team have just organised my husband's funeral. I chose A Natural Undertaking after attending 3 family funerals they'd previously organised and I couldn't have been more pleased. Carrie was so easy to talk to at the most painful time, she listened and she heard. I had a couple of quirky things that I felt were important to us as a family and Carrie made them happen. There was nothing maudlin about my husband's day, it was a day to remember and celebrate him and that was what he wanted.
From the moment I rang and Suzy answered the phone, I immediately felt confident that they would take great care of my dear friend Phillip. Throughout the whole process, they balanced professionalism and respect with genuine warmth and kindness. I felt completely supported and guided, while still remaining in control at every stage. There was never any pressure to follow a set format, which allowed us to create a truly individual and personal send-off for Phillip at Westall Park. Highly recommended
I want to thank Suzy and team for their support during a very difficult time for our family. From the moment we first contacted A Natural Undertaking, right up until the moment we said our final goodbye, Suzy was professional, supportive, and went above and beyond to ensure our needs were met. They have a very refreshing and modern take on the funeral industry and while I hope I don't need to use their services again anytime soon, I would without hesitation ❤️
Fran, Suzy and the team looked after my brother so we could see him before transferring him to London for his send off. They are just the kindest, most patient and caring ladies I could've hoped to meet in such sad circumstances. Fran took such wondeful care of my brother, washing his hair while taking care not to ruin his curls although we never even mentioned this to her, this was just her own thoughtfulness which I was so very grateful for. She dressed him with care and the room where we saw him was just beautiful. We didn't feel rushed, it was so peaceful, I felt tucked away so I got to say everything I wanted to say to my precious brother without feeling self conscious. I would not hesitate to use their services again in future as I know I would be well supported. Thank you so much Fran and your wonderful team xxx
Fran organised everything exactly as we wanted and was patient and understanding about all the details we kept amending. Highbury Hall was a perfect venue and allowed us the time and space for a very individual funeral service.
I’ve no words for the gratitude I hold for Fran and Carrie (and the wonderful NU team) for the time and care they took after the passing of our Dad. Although we’re based in Solihull and the funeral was Leamington, they made everything unique and special, with patience, warmth and genuine care. Thank you x